ISO 9001 : 2015Quality Management System

Achieve Customer Satisfaction with ISO 9001 Implementation
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QMS - Implementation
Overview

Quality Management System (QMS) – ISO 9001 is the worlds’ most popular ISO. The implementation ensures that your customers are satisfied and that you aim to achieve and deliver zero defect products and services.

We help organizations implement Quality Management System (QMS) – ISO 9001 through a well-structured methodology that involves understanding your business first, and documenting customer expectations. This enables us to define a formal approach in designing and implementing the ISO 9001 requirements.

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Project Phases

Every business is unique, in terms of products, services and processes. ISO 9001 has 78 individual requirements. We follow the following phases to help you achieve ISO 9001 certification.

PHASE I Understanding Business and customer requirements

In this phase we understand your business, management expectations, and customer requirements for quality.

PHASE II Gap Analysis and Quality Risk Assessment

This phase deep dives into evaluating current status and performing quality risk assessment. This involves meeting each stakeholder in the business, discussing their current processes thereby analyzing the gaps and providing recommendations towards achieving quality goals.

PHASE III Control Design and documentation

This phase involves our methodology that involves distribution of risks, and control responsibility to internal stakeholders. This also includes nomination of key roles such as risk officer – who will drive the ongoing compliance.

PHASE IVTracking

This phase involves tracking the client risks, documentation and self-compliance on a weekly basis till all internal controls are adequately implemented.

PHASE V Performance Tracking

This phase involves measuring internal control changes on a scale of 0-100%. This gives assurance to internal stakeholders that the processes implemented are adequate (or at risk). If there are deviations or risks identified, they are treated.

PHASE VIInternal Audit

This phase involves verifying the completeness of the quality management system created for the organisation. This results in a formal internal audit report. The findings are shared with the management for further improvement.
With the above 6 phases completed, you have completed all the standard requirements, and now ready for external assessment.

PHASE VIIExternal Audit Support

In this phase we support you to face the external audit agency (certification body).

At the end of these 7 phases you will achieve ISO 9001 certification. With the certification process in place you need to maintain the quality policies and procedures using an agreed annual tasks to remain compliant for future.