ISO 20000-1:2018 ImplementationIT Service Management System (SMS)
- Training
- Documentation Toolkit
- Internal Audit
- Annual Risk Assessment
- Program Management
- IT Service ‘measurement’ System
ISO 20000 Consulting Overview
Our consulting approaches are simple, easy to comprehend processes – which enables the organisation to achieve what we have learned over the years.
We have implemented ISO 20000 for large IT user organisations that involved Banking, Government organisation, Telecom Operator, Cloud Service Provider, and Access Control Solution Provider.
What makes us unique is our involvement in ensuring IT fulfils business objectives, thereby ensuring IT is achieving service excellence. Some of the other unique features are our IT service catalogue, our IT SLA between business and IT, our comprehensive documentation, 3-Dimension tracking, our performance reports, our insistence on knowledge transfer, and our zero defect ISO 20000 certification – all of these contribute to how we ensure you get better return of your investment.
What is ISO 20000-1:2018?
The standard is divided into management system controls and annexure controls
Key Processes include the followings:
7 Phase Successful Implementation Approach
PHASE IDefining scope and service catalog
Scope helps in determining the certification requirement, whereas the service catalogue helps in defining all other process boundaries.
PHASE IIGap Analysis
ISO 20000 – 2018 has individual 58 requirements – each of which needs to be assessed for their current status. At the end of the journey all of these have to be green(=implemented), if they are Red (=not in place) or orange (=partially in place) today.
PHASE III ISO 20000-2018 Documentation
We provide comprehensive, yet easy to read documentation that will enable teams to comply. Each document is followed with templates and communication to perform the task, with ease.
PHASE IV3 Dimensional Tracking
In this phase we track your documentation, your risks, and your accountability. Each documented information (policy / procedure / records / responsibility / communication) needs ownership.
PHASE V Performance Monitoring
We verify whether your ITSM transactions are in line with documented procedure and rate them on a scale of 0-100% thereby assuring management that the degree of compliance is achieved.
PHASE VIInternal Audit and Management Review
This is done to ensure completeness of compliance requirements and to verify if there are pending loopholes in the management system.
PHASE VIIRegistration body certification
This has two stages Stage
1 – Documentation Audit, and
2 – implementation verification.
Upon successful completion an ISO 20000 certificate is issued which has a validity of 3 years subject to annual surveillance.
Training
We provide bespoke training, listed below are our offerings.
- Shorter Sessions from 1 hour to 4 hours
- Interpretation of the ISO 27001 requirements
- 1 Day Awareness Session
- 2 Days Internal Audit Course
- 3 Days Implementation Course covering 10+ hands on exercises
Upon receiving your request, we will provide you further details.
Documentation Toolkit
ISO 27001 requires documentation of policies, procedures and records. As a result of several consulting assignments, we have some of the best content available that covers all the requirements. Our documentation has the following salient features:
- Alignment with all ISO 27001-documentation requirements
- Our experiences turned into documentation templates
- Project Tracking tools to support the implementation
- Q & A support
Internal Audit
An independent assessment helps to assess the state of compliance. Our internal audit methodology includes people, process, technology and measurements to assure and provide management the degree of ISO 27001 compliance. Typically 3-5 days is required to perform a comprehensive internal audit. Upon receiving your request, we will provide you further details.
Annual Risk Assessment
Although, risk assessment is dynamic in ISO 20000, however you may need a specialist to perform a formal risk assessment. We have one of the most comprehensive risk assessment that comprises objective, and process wise risk assessment and enables you to take a more proactive view of the management system. Each team and the process owners are involved in the performance of risk assessment. Upon receiving your request, we will provide you further details.
ITSM-ISO 20000 Program Management
Our consulting methodology experience has helped us to understand – what it takes to design and maintain a successful ISO 20000 compliance. The outsourcing model removes the compliance responsibility to an external team, whereas the management focuses on customer delivery.
Upon receiving your request, we will provide you further details.
IT Service ‘measurement’ System
We have a successful framework for measurement of ISMS. The measurements checks ISMS objectives, as well as control wise objectives to provide you a scoring method applied. The measurements help the organization provide a performance analysis and take actions proactively. Upon receiving your request, we will provide you further details.
